Integrated Case Management
How do I access this service?
General Practice refer clients into ICM via MedTech.
The Health Planning tool (HPT) is integrated into MedTech and brings into place questions that a clinician might want to ask to understand the client's holistic health needs.
The HPT can then provide General Practice with current information on the care journey of clients who have been referred to ICM.
Clients who have one or more of the following:
- Long term conditions or complex needs that are having a significant impact on their quality of life and ability to function
- A requirement for intervention or support from two or more agencies or services
- A repeat did not attend for a required service
- Need targeted assistance to successfully access required services in the opinion of the referrer
Integrated Case Management (ICM)
ICM is a navigation and coordination service. It has been developed to ensure closer integration with General Practice (GP).
ICM is based around the patient and whānau. It starts with an Integrated Care Plan, developed with the client and whānau, their GP and their case coordinators.
The Care Plan uses a client-centred approach and documents the steps that need to be taken to achieve the agreed outcomes.
The ICM team comprise of a small team of case coordinators and registered nurses who help clients navigate their way through health and social services.
ICM Service Manager
Eastern Bay Primary Health Alliance
5 Louvain Street, Whakatāne 3120
P. (07) 306 2316
M. 021 494 280
F. (07) 306 2399