Integrated Case Management

whale island

Integrated Case Management (ICM)

ICM is a navigation and coordination service. It has been developed to ensure closer integration with General Practice (GP).

ICM is based around the patient and whānau. It starts with an Integrated Care Plan, developed with the client and whānau, their GP and their case coordinators.

The Care Plan uses a client-centred approach and documents the steps that need to be taken to achieve the agreed outcomes.

The ICM team comprise of a small team of case coordinators and registered nurses who help clients navigate their way through health and social services.

Greig Dean
ICM Service Manager
Eastern Bay Primary Health Alliance
5 Louvain Street, Whakatāne 3120
P. (07) 306 2316
M. 021 494 280
F. (07) 306 2399